HeartStrings Pet Resort and Daycare in Chandler, Arizona is a dog daycare and boarding facility that has served local families for years. Located on East Riggs Road, this pet care center offers daycare, boarding, and grooming services with features like daily photo updates and supervised play. The facility has experienced ownership changes that have significantly impacted the quality of care and customer experience.
Dog Care Services
HeartStrings provides doggy daycare with all-day play sessions that leave dogs thoroughly exercised and content. The facility offers boarding services for overnight and extended stays, with dogs receiving supervised playtime rather than being confined to kennels during the day. For boarding guests staying multiple days, departure baths are included to ensure dogs return home clean and fresh. The daycare follows a structured approach with rest periods to prevent dogs from overexerting themselves during play sessions.
Daily photo updates posted to their Facebook page allow families to check in on their pets throughout their stay, providing peace of mind during daycare visits and boarding stays. The facility offers medication administration for dogs with special health needs, though consistency in this service has varied. Staff members ask detailed questions about each dog’s personality and needs to ensure appropriate care and placement within play groups.
The Facility and Play Spaces
The facility features both indoor and outdoor play areas that provide ample space for dogs to exercise and socialize. HeartStrings has undergone recent expansion, giving dogs even more room to play and explore. The indoor facility requires regular cleaning due to the high activity level, with staff hosing down common areas throughout the day. The spacious layout allows for proper supervision of play groups and provides separate areas when needed for different sized dogs or those requiring special attention.
Staff Expertise and Care Approach
Staff members Iyanna and previous owner Renee have been specifically recognized for their caring, professional approach with dogs. The team demonstrates knowledge of individual dogs by greeting regular attendees by name and understanding their unique personalities. Staff members provide active supervision during play sessions, monitoring dogs to ensure safe interactions and preventing overexertion.
However, the facility has experienced significant changes with new ownership. Under previous management, staff showed exceptional attention to detail with feeding schedules, medication administration, and individual care needs. Current operations have shown inconsistencies in basic care protocols, including medication distribution and feeding routines, with some dogs returning home showing signs of inadequate supervision.
What Dogs and Families Experience
Dogs attending HeartStrings often display excitement when arriving, with some crying or whining in anticipation of seeing their canine friends. Regular attendees like Cooper, Lexi, and Luna show enthusiasm for their daycare visits, indicating positive associations with the facility. After full days of play, dogs typically return home exhausted and sleep soundly, demonstrating they’ve received adequate exercise and stimulation.
The pickup and drop-off process allows for communication about each dog’s day and any special observations. Families appreciate the Monday through Friday schedule with 6 PM pickup times, accommodating working schedules. The Facebook photo updates provide a unique connection point, allowing families to see their dogs playing and interacting throughout the day.
However, experiences have become inconsistent since the ownership change. Some families report dogs returning home in poor condition, including incidents of dogs covered in urine or feces, signs of illness, and inadequate feeding. Response to customer concerns has been problematic, with reports of defensive management and poor communication when issues arise.
Why Families Choose HeartStrings Pet Resort
HeartStrings appeals to families seeking a facility where their dogs can enjoy social interaction and exercise in a supervised environment. The daily Facebook updates and reasonable pricing structure provide value for busy pet parents who want to stay connected with their dogs’ activities. Dogs benefit from the socialization opportunities and return home properly tired from active play sessions.
However, potential customers should be aware that the facility has undergone significant changes in ownership and management practices. While HeartStrings previously maintained high standards under former owner Renee, current operations have shown concerning inconsistencies in basic care protocols that may impact the safety and wellbeing of pets in their care.
