Cinder Hills Kennels in Flagstaff, Arizona is a premier dog daycare and boarding facility that has been caring for local pets for over two decades. Located on Townsend-Winona Road, this trusted pet care center serves dogs and cats with comprehensive services including daycare, boarding, grooming, and specialized care programs. Known for their genuine love of animals and commitment to individual attention, Cinder Hills has built lasting relationships with families who travel from near and far to ensure their pets receive the best possible care.
Dog Care Services
Cinder Hills offers comprehensive doggy day camp programs that provide structured play and socialization opportunities for dogs of all temperaments. Their day camp includes organized play groups tailored to each dog’s personality and age, with senior dog playgroups available for older pets who prefer gentler interaction. The facility provides boarding services ranging from overnight stays to extended visits lasting multiple weeks, with dogs receiving the same level of attention and care throughout their stay.
For dogs requiring special accommodations, Cinder Hills offers private cottage and kennel areas that work particularly well for pets with mixed reactions to other dogs or those who need quieter environments. Their grooming services include full grooming, baths, and nail trims, often provided as add-on services during boarding stays. The facility maintains daily Facebook photo updates, allowing families to see their pets enjoying their time at the kennel. They also offer convenient services like home pickup for local clients and maintain flexible scheduling to accommodate last-minute requests. Special amenities include forest walks, pup cups, hot dog Fridays, and photo contests with prizes for regular clients.
The Facility and Play Spaces
The Cinder Hills facility maintains exceptionally high cleanliness standards with spotless kennels and well-kept play areas that create a comfortable, stress-free environment for pets. The property features multiple play yards designed for different group activities, along with indoor facilities that ensure dogs can enjoy supervised play regardless of weather conditions. The cat boarding area is particularly noteworthy, with sound-proofed kennels that eliminate dog noise and create a calm atmosphere for feline guests.
The facility’s layout includes separate areas that accommodate different types of pets and their varying needs, from active playgroups to quiet private cottages. The clean, well-maintained environment contributes significantly to the positive experience pets have during their stays, with many showing no signs of stress or anxiety upon pickup. The spacious grounds allow for forest walks and outdoor activities that provide dogs with the exercise and mental stimulation they need.
Staff Expertise and Care Approach
The staff at Cinder Hills demonstrates exceptional dedication to understanding and caring for each individual pet’s needs and personality. They take time during drop-off to ensure pets are completely comfortable before separation, often spending extra moments to build trust with nervous or shy animals. The team shows remarkable patience and skill in handling dogs with behavioral challenges, including dog-aggressive pets that other facilities might not accept.
Staff members go above and beyond in their care approach, incorporating personal touches like singing favorite songs to comfort anxious dogs and maintaining detailed knowledge of each pet’s preferences and requirements. They provide thorough communication with pet parents, including calls after daycare evaluations to explain results and offer re-evaluations at no additional cost. The team’s genuine love for animals is evident in their willingness to accommodate special needs, their attentiveness to details like cleaning eye discharge, and their professional handling of pets during medical situations or extended stays.
What Dogs and Families Experience
Dogs consistently show excitement about visiting Cinder Hills, with many pulling their owners toward the building and bounding enthusiastically toward the play areas once inside. Pets often return home completely exhausted from their active days, sleeping soundly through the night after full days of play and socialization. Many dogs show reluctance to leave at pickup time, indicating their comfort and enjoyment of the environment.
Families experience exceptional peace of mind knowing their pets are genuinely cared for and loved during their stays. The check-in and check-out processes are efficient and professional, while the daily Facebook photo updates provide reassurance and connection while families are away. Pet parents frequently report that their animals return home happy and well-adjusted, without the stress indicators often seen after kennel stays elsewhere. The facility’s loyalty program benefits frequent visitors, and the responsive customer service includes quick callbacks and accommodation of last-minute scheduling needs. Many families have developed multi-year relationships with Cinder Hills, trusting them exclusively for their pet care needs even when traveling significant distances.
Why Families Choose Cinder Hills Kennels
Cinder Hills Kennels stands out for their individualized approach to pet care, welcoming dogs of all breeds and temperaments while providing specialized accommodations for pets with unique needs. Their combination of professional expertise, genuine affection for animals, and comprehensive services creates an environment where even nervous rescue dogs and particular pets thrive. Families choose Cinder Hills because their pets’ enthusiastic reactions say everything about the quality of care provided—when dogs are eager to enter and reluctant to leave, pet parents know they’ve found the right place for their beloved companions.
