Citydog! Club in Mountain View, California is a comprehensive dog daycare and boarding facility that provides grooming, daycare, and overnight care services to families throughout the Bay Area. Located on West El Camino Real, this pet care center offers multiple play areas and specialized services designed to keep dogs active, socialized, and well-groomed while their families are away.
Dog Care Services
Citydog! Club provides daycare, boarding, and professional grooming services with flexible scheduling options for busy pet parents. The facility features live webcam access that allows families to check in on their dogs throughout the day across four different play parks. Dogs attending daycare spend their time socializing and playing with other pets in supervised group settings, returning home happy and tired after active days of interaction. For families needing overnight care, the facility offers extended boarding services with multiple-night stay options. The grooming department provides full-service care including breed-specific cuts, with groomers like Inez, Junko, and Gabriela specializing in different coat types and styling needs. Dogs with anxiety around grooming receive patient, gentle care to help them become more comfortable with the process over time.
The Facility and Play Spaces
The facility features four separate play parks that allow dogs to be grouped appropriately by size and temperament for safer, more comfortable socialization. This multi-park setup ensures smaller dogs can play with others their size while larger dogs have their own designated areas. The webcam system provides real-time visibility into all play areas, giving pet parents the ability to observe their dogs’ activities remotely throughout the day. The space accommodates both daycare and boarding functions, with areas designed for active play as well as rest periods for dogs staying overnight.
Staff Expertise and Care Approach
The grooming team includes experienced professionals like Inez, who demonstrates particular skill with anxious dogs and helps nervous pets become comfortable with nail trims and handling. Junko brings a loving, gentle approach to grooming services, while Gabriela has developed strong relationships with regular clients through consistent, caring service. General Manager Andrew and Manager Cass focus on maintaining service standards and addressing customer concerns when they arise. The staff takes time to understand individual dog personalities and needs, with some team members providing detailed updates and even video clips to help families see how their pets are adjusting. However, experiences with management and customer service have been inconsistent, with some families reporting communication challenges and policy enforcement issues.
What Dogs and Families Experience
Dogs who initially show anxiety about entering the facility often become more comfortable over time, with some progressing from pulling at their leashes to walking confidently through the front door. Regular daycare attendees return home tired and content after full days of socialization and play. The webcam feature provides significant peace of mind for families, allowing them to observe their dogs’ behavior and interactions remotely. For grooming services, many families find success after trying multiple other groomers, particularly for breeds requiring specific cuts like Schnauzers and Maltipoos. Some long-term customers have maintained relationships with the facility for years, appreciating the consistency and quality of care. However, scheduling challenges and communication issues have created frustration for some families, with appointment changes and phone responsiveness being areas of concern.
Why Families Choose Citydog! Club
Pet parents select this Mountain View facility for its combination of daycare socialization, professional grooming expertise, and live monitoring capabilities. The multiple play park system appeals to families with dogs who need size-appropriate playmates, while the grooming department’s breed-specific expertise serves dogs with specialized coat care needs. The webcam access provides working families with reassurance throughout the day, and the facility’s comprehensive services allow families to address multiple pet care needs in one location. For families seeking quality grooming services in the Bay Area, the skilled groomers offer honest pricing and professional results that keep dogs looking their best.